Frequently Asked Questions
Everything you need to know about your P.Louise USA experience
How long does shipping take within the USA?
Standard shipping typically takes 3-5 business days. Expedited options are available at checkout for faster delivery.
What is the return policy for P.Louise products?
Due to the nature of our cosmetic products, we can only accept returns on unopened and unused items within 14 days of delivery.
Are P.Louise products cruelty-free?
Yes, P.Louise is proud to be a 100% cruelty-free brand. We do not test our products or ingredients on animals.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options such as Afterpay and Klarna.
Do you offer professional discounts?
We occasionally offer pro-discounts and exclusive bundles for makeup artists. Please sign up for our newsletter to stay updated on pro-tier opportunities.