Returns & Exchanges

At P.Louise USA, we want you to be completely obsessed with your purchase. If you are not satisfied, you can return your unused items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to start the process and select your return reason.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all seals are intact, and attach the pre-paid shipping label provided via email.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location and keep your tracking receipt as proof of postage.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund to the original payment method within 5-7 business days.